Shipping policy

SHIPPING POLICY

At Inner Banks Canvas Company, we prioritize delivering your orders promptly and efficiently. Our shipping policies are designed to provide clarity and transparency, ensuring a seamless shopping experience for you. 

Shipping Rates: 

Shipping Times: 

Please note that many of the items available on our website are custom-made, and we appreciate your understanding as we allocate time for crafting these unique pieces. 

Shipping times may vary depending on your location and the chosen shipping method during checkout. 

How do I check the status of my order? 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 to 5 days of receiving your shipping confirmation email, please contact us at customerservice@innerbankscanvascompany.com with your name and order number, and we will look into it for you. 

Refunds, Returns, and Exchanges: 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice@innerbankscanvascompany.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

Additional Information:

For any further inquiries regarding our return, exchange, refund, or shipping policies, our dedicated customer service team is here to assist you. We are committed to ensuring that your shopping experience with Inner Banks Canvas Company exceeds your expectations.